Raleks:
|
vitaly_a:
| Может сделать перевод на бусурманский и отправить прямиком в штаб-квартиру Ford, нет? |
Боюсь в таком виде его не перевести... |
Hello!
It is compelled will address for definitive, pre-judicial finding-out of a client policy of company "Ford".
The owner of cars of your mark I am for a long time and on September, 8th, 2011 at the dealer "Ford Tsentr Marij-El", through their branch to Cheboksary, I have got the car the next car "Ford", models focus, the third generation, ordered by me in July. On sales "Ford Tsentr Cheboksary" has been pleasantly surprised by quality of work of the manager, transfer of the car and all actions with it connected have passed at high level. Workmanship of the car also has made very worthy impression. Having started to think guilty business that форд «without declaration of war» "premium", 10.09.2011г has rushed into a segment. I have found out the faulty gage of a rain which at work in an automatic mode forced screen wiper brushes to function on the maximum speed, irrespective of weather conditions. The faltering mode was absent. What trifle, I have thought and Ford Marias-El center »has registered in warranty service in«. As accept me could only on September, 19th, 2011, and rains refused to wait before repair, превознемогая attacks of a nausea from мельтешения "yard keepers", I have been compelled to disconnect a socket of the gage of a rain, having received thus a faltering operating mode of a screen wiper with adjustment of pauses.
19.09.2011г., at the appointed o'clock, I have appeared before the master-inspector and having explained a situation on the rain gage, have asked to make at the same time and free survey of the car to 1500 km., promised to me at sale. The master, whether has a little quickened and having found out additional protection of the engine is established, has estimated its removal and installation in 400 roubles. I have agreed and was conveniently arranged in an expectation zone in front of the TV, preliminary through glass having convinced that the car have tired out on the lift.
Though on the TV there was "Dom-2", I glanced each 5 minutes, on alone hanging car which with astonishment looked черненными along the edges headlights from a package of "Titanium" and obviously didn't understand, for its what purposes have deprived of a support … For 2 (two!) hour per the car nobody has approached, anybody динамометрическим a key hasn't checked up the established moments of an inhaling of elements of a suspension bracket, it was not appreciable key searches «on ten» for removal of protection, attempts of check of oil and other liquids … At last, one of mechanics has confidently gone to the lift, has accurately lowered it on the earth then the car have overtaken in a far corner … Young, but undoubtedly submitting high hopes, the master has efficiently opened a cowl, has connected the dealer scanner to the car and has begun process on elimination of insulting malfunction.
In an hour raised, but captured by desire to help, the master has taken out to me results of the research which has been unpacked on a sheet A4. On sheet appeared that communication with the rain gage has been lost and successfully restored. Having explained that I disconnected a gage socket, and it is not so guarantee case it have brought the condolences, but having listened to explanations what constantly to go with "yard keepers" constantly waving on the maximum speed awfully difficultly, have left to continue is found.
In even half an hour me have invited in ремзону for demonstration of work of the repaired gage of a rain. Demonstration has broken because of absence of remission and absence of ability to live of this. Better to say - has changed nothing.
In ремзоне polemic with me was entered by those submitting high hopes the master about which I wrote above. He has assumed that ДД doesn't work because of drawing on an internal top surface of glass of a strip тонировочной films which prevents to measure to the gage glass volume in connection with its change (!) . The given statement could plunge into shock of the person expert, but in a case with me, considering the firm two on the physicist and unfinished culinary technical school, hasn't made on me due impression. Moreover I have stated doubt that infra-red beams leave for limits of the area of the gage as can't having reflected to be accepted a photodetector, but has been literally crumpled by type arguments «it is not necessary to philosophize if don't know». Undoubtedly me followed in general throw out from service, but I have suggested to remove a strip and if malfunction is eliminated to leave in a monastery, to vow silence and a celibacy, not to continue a so genetically unsuccessful sort. From philanthrophy and tolerance principles my offer has been rejected also searches have proceeded. Process had joined the master inspector who in an intimate conversation has told to me about that hardship which wait for me at a recognition of malfunction of the gage of a rain of the guarantee. In conversation he has short stated all complexity of a design of the car форд to the third generation, having spent for descriptive reasons analogy to spaceships of extraterrestrial civilizations, has explained that spare parts will go from 2 months because of the inventory in the central warehouse, the rain gage goes complete with a windshield (!) which and should be pasted on a guarantee because of the gage, «перепрошивать car brains» and other, and to me having depicted movement prospects on shank's mare within several days. Having seen my approximated eyes it already was delighted, but I have hastened to disappoint him that unreasonable surprise is caused only by its awareness on technology of replacement of the gage, and at the very least move I can and on туареге, let and without testing such ecstasy of its possession. Besides I кулуарно have informed it finis details called as «the module of the gage of a rain of a windshield» - 1721100, having caused it only its disappointment.
More shortly, having kept me even an hour before arrival for work of the manager on a guarantee which has appeared the pretty woman and путано has explained me the reasons of an exit of the gage out of operation - when I pulled out the gage tip in it memory (!), a case not guarantee was erased and now to me will give the car. The Master Inspector has told that it is necessary for me to add a number of documents, among which certificate of the executed works and from me 400 roubles. On a silly question «for what?!», which for certain could to be set – after all money that small, I have clearly heard the answer – for removal installation of protection of the engine. Having flown into a rage a little, but as a whole keeping a human appearance, I have started to search for truth in it, undoubtedly highly professional service … After small, but emotional performance with presentation of my representations about carrying out of control survey of the car, before me have apologized for technical discrepancy with protection and survey, money has ceased to demand and have suggested to write an explanation about the reasons of switching-off of the tip of the gage, have assured that will use the best efforts to convince bureaucrats from ФМК that the gage guarantee and will notify me on results.
Yesterday have called. By answer ФМК it is declared that they won't pay guarantee works since in the gage, at a label тонировочной strips water has got, having given up as a bad job good intentions «Ford of Marias-El center» to help the client and not to discredit mark "Ford". If so it is a pity. After all I don't remember that gave someone car keys and I do not remember the invitation to examination …
And now is hardly more serious. The given chain of circumstances has cut me to the quick. It is not difficult to me to order and establish this gage most. But I intend to reach the logic end, having proved at least to myself, what not all so is nasty, and all these people – ridiculous accident.
For the present Yours faithfully to mark.
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