7 years
(
 GolfIII: | ||
Можешь не сомневаться, посылка давно в России, только наша почта не торопится ее регистрировать. |
я бы не был так уверен. Сейчас реальные проблемы в немцев с почтой. И они это сами признают:
Скрытый текст
Dear Mr,
The following contains important information about delayed parcels, please
read it carefully!
We have recently received new information regarding the current situation
with shipments to Russia and other Eastern European countries. This info
comes directly from the Export Parcel Center of DHL Germany at Frankfurt
Airport and we have been encouraged by them to share this with our customers
for a better understanding.
If you are reading this, your parcel is unfortunately one of the many
parcels that have encountered a massive delay on its way from Germany to the
destination country. Possibly you have sent an earlier inquiry and we have
already asked for your patience, indicating a regular maximum shipping
period of six weeks, and that we could start an investigation after that.
However, the new information give cause to extend any usually applying
deadlines.
According to DHL the exports of commercial shipments (orders from online
shops) to Russia and other locations in Eastern Europe have increased
exponentially within the past few months. It's apparently at least ten times
as much than it was only a few months ago. Such an increase is completely
unforeseen and the current quantity of parcels that need to be forwarded is
beyond any capacity of the export center of DHL Germany and also beyond
anything the chartered airlines can handle, not to speak of the customs
authorities in the destination countries who have in fact already begged of
DHL Germany not to send so many parcels so quickly (which is if course not
in their power to regulate, but it tells a lot of the situation).
The persons responsible at DHL have told us that because of this none of the
usual deadlines currently apply. Neither will parcels be forwarded as
quickly as usual, nor can the usual deadline for investigation requests be
held (usually after six weeks, now extended until the situation has
normalized). This means that we can't start investigations yet, but
considering the above they will not be necessary for most parcels anyway,
and would only lead to further delays by disrupting the usual forwarding
processes.
This information is given to the best of our current knowledge and according
to what the DHL Export Center has told us in our investiagtion why so many
parcels to Russia and other Eastern European countries are currently being
delayed.
They have ensured us that they do what they can to process as many parcels
as they can as quickly as possible, and that steps are taken to improve the
general situation (other airlines will be contracted, flight plans will be
optimized, parcels will be routed through other countries than before, and
through different customs offices in the destination country), but all of
this of course takes time. They have also promised to try to see to it that
the DHL call center staff will be made aware of these special circumstances,
in the hope that they will be able to give you more qualified replies if you
contact them.
So we can only appeal to your patience. And if you could bring yourself to
refrain from opening a PayPal dispute (or to close it proactively if you
have already opened it), based on trust in our shop, this would also greatly
help, because those disputes generate a lot of work and bind our own
resources which would be better invested in processing orders and customer
requests. Don't get us wrong: we do not fear the disputes, but they really
slow us down, and we wouldn't be asking this under normal circumstances.
Only the fact that currently shipping periods go beyond the 45 days PayPal
offers after payment makes us consider asking this at all. If you're in
doubt:
You are probably aware that we come with the best credentials, and we can
assure you that we don't discriminate between payment methods when it comes
to service, i.e. we will do our best to support you independent from the
payment method you have selected, and if a parcel is really lost (and
confirmed lost after the backlogs have been cleared) you will receive a
refund or replacement from us with or without a PayPal dispute, as all our
shipments are generally insured anyway, and when we receive the insurance
from DHL it will of course be forwarded to the customer. This we can
promise.
We ask for your patience and understanding in this exceptional situation. We
assure you that we and everyone else involved do what is humanly possible to
overcome this and have exports to your countries normalize as soon as
possible.
Thank you for your attention.
Best regards
Rьdiger Lotz
Customer Service
The following contains important information about delayed parcels, please
read it carefully!
We have recently received new information regarding the current situation
with shipments to Russia and other Eastern European countries. This info
comes directly from the Export Parcel Center of DHL Germany at Frankfurt
Airport and we have been encouraged by them to share this with our customers
for a better understanding.
If you are reading this, your parcel is unfortunately one of the many
parcels that have encountered a massive delay on its way from Germany to the
destination country. Possibly you have sent an earlier inquiry and we have
already asked for your patience, indicating a regular maximum shipping
period of six weeks, and that we could start an investigation after that.
However, the new information give cause to extend any usually applying
deadlines.
According to DHL the exports of commercial shipments (orders from online
shops) to Russia and other locations in Eastern Europe have increased
exponentially within the past few months. It's apparently at least ten times
as much than it was only a few months ago. Such an increase is completely
unforeseen and the current quantity of parcels that need to be forwarded is
beyond any capacity of the export center of DHL Germany and also beyond
anything the chartered airlines can handle, not to speak of the customs
authorities in the destination countries who have in fact already begged of
DHL Germany not to send so many parcels so quickly (which is if course not
in their power to regulate, but it tells a lot of the situation).
The persons responsible at DHL have told us that because of this none of the
usual deadlines currently apply. Neither will parcels be forwarded as
quickly as usual, nor can the usual deadline for investigation requests be
held (usually after six weeks, now extended until the situation has
normalized). This means that we can't start investigations yet, but
considering the above they will not be necessary for most parcels anyway,
and would only lead to further delays by disrupting the usual forwarding
processes.
This information is given to the best of our current knowledge and according
to what the DHL Export Center has told us in our investiagtion why so many
parcels to Russia and other Eastern European countries are currently being
delayed.
They have ensured us that they do what they can to process as many parcels
as they can as quickly as possible, and that steps are taken to improve the
general situation (other airlines will be contracted, flight plans will be
optimized, parcels will be routed through other countries than before, and
through different customs offices in the destination country), but all of
this of course takes time. They have also promised to try to see to it that
the DHL call center staff will be made aware of these special circumstances,
in the hope that they will be able to give you more qualified replies if you
contact them.
So we can only appeal to your patience. And if you could bring yourself to
refrain from opening a PayPal dispute (or to close it proactively if you
have already opened it), based on trust in our shop, this would also greatly
help, because those disputes generate a lot of work and bind our own
resources which would be better invested in processing orders and customer
requests. Don't get us wrong: we do not fear the disputes, but they really
slow us down, and we wouldn't be asking this under normal circumstances.
Only the fact that currently shipping periods go beyond the 45 days PayPal
offers after payment makes us consider asking this at all. If you're in
doubt:
You are probably aware that we come with the best credentials, and we can
assure you that we don't discriminate between payment methods when it comes
to service, i.e. we will do our best to support you independent from the
payment method you have selected, and if a parcel is really lost (and
confirmed lost after the backlogs have been cleared) you will receive a
refund or replacement from us with or without a PayPal dispute, as all our
shipments are generally insured anyway, and when we receive the insurance
from DHL it will of course be forwarded to the customer. This we can
promise.
We ask for your patience and understanding in this exceptional situation. We
assure you that we and everyone else involved do what is humanly possible to
overcome this and have exports to your countries normalize as soon as
possible.
Thank you for your attention.
Best regards
Rьdiger Lotz
Customer Service
x
тем более судя по данным которые дал ранее Бродяжник dhl у себя еще не отметила его посылку как отправленную из страны. И если рассуждать что у немцев все хорошо тогда почему же они не обновили свой внутренний трек ?
Спасибо
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