начало:
Здравствуйте.
Я заказывал нож SKU 104041, номер заказа 1108MNG3.
А приехал вот такой нож:
http://img64.imageshack.us/img64/6118/img20111213190618.jpg Прошу выслать мне нож такой, как я заказывал.
ДХ:
Dear,
Sorry for the inconvenience caused.
Would you please take some clear pictures of the item that can show us the sku number tagged on the received product and the difference?
Thank you!
Best regards.
Holly
Я:
http://img17.imageshack.us/img17/4563/img20111214191419.jpg http://img217.imageshack.us/img217/5260/im...11214191453.jpg Это нож
http://www.dealextreme.com/p/stainless-ste...ll-length-26204 а мне нужен который изображен здесь:
http://www.dealextreme.com/p/stylish-foldi...-pattern-104041 за него я и платил.
ДХ:
Dear,
Apologies for this problem.
Either the supplier has provided wrong information, or a wrong batch of the stock was sent to us.
We are contacting the supplier to determine what is the cause and remedy. Please allow a few business days (no more than a week) for a solution on this. We will work with you on this subject.
Thank you for your understanding.
Best Regards,
Holly
Я:
Ok, i will wait your answer
ДХ:
Dear
We feel so sorry for the inconvenience caused.
Can you use it? If you can ,how about we offering you $2 store credit and this case done? Please tell us.
Have a nice day!
Best regards.
Holly
Я:
У меня уже есть такой ножик.
мне нужен такой, как я заказывал.
ДХ:
Dear,
Sorry for the inconvenience caused.
Would you mind to keep the product value as store credit? You may use the credit immediately to get something else or leave it to your coming order at anytime.
Best Regards,
Holly
Я:
Я хочу получить ножик, который я заказывал.
Это ваша ошибка, сами ее и исправляйте.
Если вы мне не вышлете нож, который я заказывал, я перестану покупать товары в вашем магазине и уведу своих друзей на dinodirect.com
ДХ:
Dear,
Sorry for the inconvenience caused.
Correct sku104041 has been processed for you and you will receive a notification email once we get it shipped. For the wrong unit, please keep it and try to find a use to it. You can track it using your existing order number.
Should you have any problem please feel free to connect us again.
Have a nice day!
Best Regards
Holly
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